FREQUENTLY ASKED QUESTIONS

Each package on our website comes with a sample. You can view the sample by clicking on it. It will provide you an image of what a Concept Board looks like. These can be found under Interior and Landscape packages.

A Concept Board is a presentation by a trained Interior Designer using a client’s theme as a starting point and develop it into a concept. All packages come with a Concept Board including Kitchen and Bath.

Kitchen: The kitchen and bath layout is the shape that is made by the arrangement of the countertop, major appliances and storage areas. This floor plan creates the kitchen’s work triangle – the path that you make when moving from the refrigerator, to the sink, to the range to prepare a meal.

Interior/Other: A space layout of your newly selected furniture, accessories and décor. A space plan/2D will provide placement of the items you have chosen for your space. A sample of this is shown in the SELECT packages under Interior and Landscape.

Landscape: A layout of plants/hardscape on a 2D plan.

Kitchen and Bath: We provide an actual 3D rendering of your space with the newly selected cabinet, countertop, hardware and sink. This allows you to see your vision come to life.

Interior/Other: We provide an actual 3D rendering of your space with the newly selected furniture, accessories and décor.

Landscape: A 3D rendering provides a photorealistic look of your newly designed yard with plant/hardscape placement.

Kitchen and Bath: We offer in home 30 minutes FREE consultations and measurements only for Kitchen and Bath clients in the metro Phoenix, AZ area. All clients are required to fill out our online form before any home visits are scheduled.

Interior and Landscape: At this time, we only offer virtual design services. We provide this service globally and it includes Kitchen and Bath.

We simply discuss your options, budget and vision based on your selections on our online form. Consultants visiting your home mainly take down all of the information including measurements if necessary, to provide to our designer.

Kitchen and Bath: Most clients will have a budget in mind. We work with your budget when sourcing/discussing cabinet and countertop options.

Interior/Other: We work with your budget when sourcing furniture, accessories and décor.

Landscape: Although, we do our best to stay within a budget, our main goal is to provide a vision. Materials and labor costs vary within each city and state.

Interior+Kitchen and Bath: We have two studios for interior related projects including kitchen and bath. Our design team has a minimum of a bachelor’s degree in interior design/architecture. They are talented with global experience and exposure with an impeccable track record.

Landscape: All of our designers have a minimum of a bachelor’s degree in Landscape Architecture. Each designer’s years of experience varies but our minimum requirement is 3+ years. We place designers on your project based on your requirements and the designer’s experience.

Interior & Landscape: Simply select the package of your choice. During checkout, there will be a questionnaire. Fill out the questions and include links of any vision boards you may have or websites you like. This allows us to see your style. There is an upload button for photos of your current space/yard including measurements. Be as specific as possible as it will help our designers better understand what you have envisioned.

Kitchen and Bath: Simply select the package of your choice-Kitchen or Bath. In order for us to provide you with our free estimate, filling out the form is required. All information requested in the form such as cabinets and countertops can be found on the same page. Don’t worry if you change your mind later. This is just to get you started.

Kitchen and Bath: We initially provide a rough estimate based on the information you have sent. This estimate is about 70% accurate. We then schedule a home visit to measure your cabinets, countertop and space. A second, more accurate estimate is provided which is the estimate we will sign off on.

We then collect a $365 deposit for the Concept Board, 2D and Photorealistic 3D. Revisions are included in the 2D stage and 1 revision in 3D stage. This deposit is deducted from your overall balance for the kitchen design+material+install. We collect the deposit, should you change your mind about the kitchen or bath design. You will have full access to your Concept Board, 2D and 3D even if you decide to not move forward with our company. This process, however, is included in our overall kitchen and bath packages.

Once this process is completed, our contractor will visit your home to measure the kitchen or bath to ensure the measurements previously provided are accurate. At times, some adjustments may need to occur during this stage or drawings to be altered.

Installation can be completed in 1-3 days.

Kitchen and Bath: We will invoice you for the $365 Concept Board, 2D and 3D. This will act as a deposit and will be deducted from your overall kitchen/bath material+install package. We will email you the invoice.

The overall invoice will be emailed to you after contract has been signed and drawings approved.

Interior and Landscape: All payments for virtual design packages are made online on our secure website.

Interior and Landscape: Each package has days of design and delivery time included. Revisions are not included in the design and delivery time as additional days are needed to deliver those changes.

Kitchen and Bath: For Concept, 2D and 3D is takes up to 10 days.

Interior and Landscape: Our designers will contact you within 24 hours of your purchase via email to confirm your purchase and questionnaire submitted. If there are any further queries by designer, they will simply contact you.

Kitchen and Bath: Our team will contact you within 24-48 hours of your estimate submittal.

You may always email us at services@officextend.com and receive a response same day if received before 8pm PST. Additionally, you may call or text us at 323-244-2959

If you’re a professional, please email us at services@officextend.com to discuss white label options.